Return & Refund Policy

Last Updated: October 2026

At Kayali Vanilla 28 Store (https://kayalivanilla28.shop/), customer satisfaction is our top priority. We want you to be completely delighted with your purchase of Kayali Vanilla 28 Eau De Parfum. If you are not entirely satisfied with your order, we are here to help.

1. Returns & Exchange Eligibility

We offer a 30-day return window from the date your package is delivered. To be eligible for a return or exchange:

  • The item must be unused, unopened, and in the same condition that you received it.
  • The product must be in its original packaging with all protective seals intact.
  • You must provide proof of purchase or order number.

2. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact our customer support team at sales@kayalivanilla28.shop with your order number and reason for return.
  2. Once approved, our team will provide you with the return shipping address and instructions.
  3. Pack the item securely and ship it back using a trackable shipping service.

3. Damaged or Defective Items

Please inspect your order upon arrival. If your item arrives damaged, defective, or if you receive the wrong product, please contact us immediately within 48 hours of delivery at sales@kayalivanilla28.shop with clear photos or a video of the issue. We will arrange a replacement or full refund at no extra cost to you.

4. Refunds Process

Once your return is received and inspected, we will send you an email notification confirming receipt and informing you whether the refund has been approved.

  • If approved, your refund will be processed immediately to your original method of payment.
  • Refund processing times usually take 5 to 10 business days depending on your credit card company or payment provider.

5. Shipping Costs

  • Return Shipping: Customers are responsible for paying their own return shipping fees, unless the return is due to our error (damaged or wrong item).
  • Original shipping charges (if applicable) are non-refundable.

6. Contact Support

If you have any questions regarding our return and refund policy, please reach out to us:

Address: 312 W 5th St, Los Angeles, CA 90013, USA

Email: sales@kayalivanilla28.shop