At Kayali Vanilla 28, we aim to ensure complete customer satisfaction with every purchase. If you are not fully satisfied with your order, this Refund and Returns Policy explains how returns, refunds, and exchanges are handled on our website kayalivanilla28.shop.
By placing an order with us, you agree to the terms outlined below.
1. Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
- The item must be unused, unopened, and in its original packaging
- The return request must be made within the specified return period (typically 7–14 days after delivery)
- Proof of purchase (order confirmation or receipt) is required
Items that are used, damaged, or not in original condition may not be accepted for return.
2. Non-Returnable Items
Certain products cannot be returned, including:
- Opened or used fragrance products
- Items marked as final sale or clearance
- Gift cards or promotional vouchers
- Products damaged due to customer misuse
3. Return Process
To initiate a return, please contact us at [email protected] with your order details.
Once your return request is approved, you will receive instructions on how to send the item back. Customers are responsible for return shipping costs unless the item received is incorrect or damaged.
4. Refund Policy
After we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within a few business days. Processing time may vary depending on your bank or payment provider.
Shipping fees are non-refundable unless the return is due to our error.
5. Exchanges
We only replace items if they are defective, damaged, or incorrectly shipped. If you need an exchange for the same product, please contact our support team.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with clear photos of the item. We will review the issue and provide a suitable solution, such as a replacement or refund.
7. Late or Missing Refunds
If you have not received your refund yet:
- Check your bank account again
- Contact your credit card provider (processing time may vary)
- Contact your bank, as delays are common
If you still have not received your refund after these steps, please contact us at [email protected].
8. Shipping Returns
To return your product, you should contact our support team for the correct return address and instructions.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
9. Policy Updates
Kayali Vanilla 28 reserves the right to update or modify this Refund and Returns Policy at any time without prior notice. Any changes will be posted on this page.
10. Contact Us
If you have any questions about returns or refunds, please contact us:
Kayali Vanilla 28
